Tenant Report FAQs
Does Singlekey verify employment and landlord information?
Thank you for using Singlekey to run a report with us. Singlekey prides itself on providing reports quickly and efficiently to our Landlords and Tenants. Since we are currently running thousands of reports per month, we currently are not able...
Wed, 20 Dec, 2023 at 9:03 AM
Rent Guarantee Program FAQs
Where do we offer rent guarantee?
We currently only offer the Rent Guarantee in Canada (except Quebec) and the US. For more information on our Rent Guarantee Program(Canada), please click here https://www.singlekey.com/en-ca/rent-guarantee/ For more information on our Rent Guarantee Program (US), please click here https://www.singlekey.com/en-us/rent-guarantee/ To...
Fri, 02 Feb, 2024 at 10:39 AM
Pre-Screen
Customize Pre-Screen
You can customize your pre-screening application by following the steps below: Please navigate to the Pre-Screen page once you log in to your account and click on “Preview Form”. Once you click on “Preview Form”, you have the option to...
Thu, 21 Dec, 2023 at 8:57 AM
Rent Collection FAQs
How safe is my banking information ?
Note that SingleKey does NOT collect and store your bank login credentials. We only store your bank account number in order to determine where to deposit your rent payments. We are partnered with a leading Canadian payment provider to facilitate...
Wed, 31 Jan, 2024 at 1:30 PM
Pre-Screen
Pre-screening walkthrough
Pre-screening an applicant is a great way to collect information and insight on a potential tenant before purchasing a credit report. It can be a useful tool for landlords/property managers., especially when they receive multiple applications for rental units. SingleKey...
Fri, 22 Mar, 2024 at 1:56 PM
Rent Collection FAQs
How do I cancel Rent Collection?
To cancel your rent collection, please follow the steps below: Step 1: Please navigate to the “Rent Collection” page once you log into your account. Step 2: Please navigate to the tenant’s rent collection contract and select the 3 dots in...
Tue, 19 Dec, 2023 at 8:04 AM
Rent Collection FAQs
Can we use Rent Collection to collect a one-time deposit / first and last month?
Currently, this is a feature that our system does not support. We can only collect monthly pre-authorized payments. We recommend collecting the security deposit/first and last month manually when signing the lease. Was this article helpful? Yes No Submit Cancel...
Tue, 19 Dec, 2023 at 8:26 AM
Rent Collection FAQs
Update Landlord’s banking information
Update Banking Information: Step 1: To update the banking information, please navigate to the tenant’s rent collection contract and select the option “View Contract”. Step 2: On the “Rent Details” page, click “Change” under “Rent Deposit Account”. Step 3: Next, you will be brought...
Mon, 18 Dec, 2023 at 12:21 PM
Rent Guarantee Program FAQs
When does Rent Guarantee start?
The coverage begins when the landlord has had the tenants approved, submitted all of the required documents and the tenant moves into the unit. For more information on our Rent Guarantee Program, please click here. To book a call with our...
Thu, 21 Dec, 2023 at 9:40 AM
Tenant Report FAQs
Tenant Information needed for Tenant Report
To run a credit and background check on a Canadian resident, we usually need their: Full legal name Address (as it appears on their Government ID) Date of birth SIN number and Driver’s license number are optional. To run a...
Wed, 20 Dec, 2023 at 9:01 AM