To ensure you can access your report on our platform please note the following: 1) Is your profile completed? 2) Is your account verified? Did you complete a Verification? 3) Has the payment been completed? 4) Reports can take up...

To verify your identity as a user, any user who signs up with us will have to complete a quick verification process. Given we work with sensitive financial information, we require all users of SingleKey to undergo a verification and...

If you encounter difficulties during the verification process, please email us a picture of yourself holding up your government-issued photo ID (in the same picture) to Info@Singlekey.com. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

SingleKey acquired Naborly! Naborly users can look forward to the best screening experience in Canada, as we merge our screening platforms. We are committed to ensuring a smooth transition for all Naborly users. Naborly users transitioned to the SingleKey Platform on November...

Support hours are from 8 am-7 pm EST every weekday and 10 am-2 pm on Saturdays. Note our Customer Support line is  +1 877-978-1404. Phone, chat, and email support.Our Customer Success Team will be available to answer questions: Weekdays: 8...

SingleKey helps landlords find the right tenant and manage the risks that come with renting. Screen tenants, run background checks, and rest assured that your rental income and property are protected with our Rent Guarantee. Whether you’re an experienced landlord...

You can use this link to create an account: https://app.singlekey.com/sign-up  After you enter your information, you will be asked to go through our verification process. Once your account has been verified, you can run reports.  You could always call us...

SingleKey is driven to provide a safe platform for all of our users. Verification!  As a part of creating an account with us, we have implemented a 2-step verification process. The verification process is mandatory for all users registering with...

Customer may encounter problems logging in from time to time  Reset Password Password can be changed on the log in screen.    2. Change Password Having difficulties logging in and want to reset your password. Click “Update Password” under “setting”. Here,...

We are a Canadian company based out of Toronto, Ontario. We serve all of Canada and offer select services in the US. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!