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Rent Collection

Questions about Rent Collection? See some of our most popular answers below!

Rent Collection
Should these dates match the start and end dates of my rental agreement?
Not always. You are setting the timeframe for rent collection through our service, which may differ from your rental agreement. For example, if you have already collected the first month’s rent when signing the lease, you may want to set...
Thu, 06 Mar, 2025 at 4:19 PM
Rent Collection
What if I need to collect prorated rent or a security deposit?
Currently, our system is only set up to collect monthly payments. We recommend collecting one-time fees, like a security deposit, manually when signing the lease. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Thu, 06 Mar, 2025 at 4:19 PM
Rent Collection
What happens when I invite the tenant to pay rent via PAD?
The tenant will be sent an email requesting consent to the rent payment terms and asked to connect their bank account by logging in with their bank credentials, or by uploading a void check or direct deposit form. Was this...
Thu, 06 Mar, 2025 at 3:26 PM
Rent Collection
How do I switch to PAD from Interac?
Interac mode of Rent Collection intended to speed up the process for the transaction to complete in one business day once the tenant accepts the request.  If you’re looking to switch the transaction back to PAD, please navigate to “Rent...
Thu, 27 Feb, 2025 at 10:42 AM
Rent Collection
Difference between PAD & Interac?
Here are some of the differences between the two processes. Description Interac PAD Processing time Same day 5 business days NSFs No NSFs NSFs exist  Can withdraw from the tenant on weekends/holidays Yes No Can deposit to landlord account on...
Thu, 27 Feb, 2025 at 10:52 AM
Rent Collection
How does Interac work with Rent Collection?
You’ll now be able to get your rent payment on the same day or within 1 business day.   Here’s how it works: Interac sends an email request  Interac e-Transfer will send your tenant an email asking them to pay...
Thu, 27 Feb, 2025 at 10:40 AM
Rent Collection
Which Financial Institutions are Supported for the Rent Collection Service?
The list of supported banks continues to grow. However, if your bank isn’t included, the micro deposit process will fail. If you don’t see your bank listed below, you can simply log into your online banking to link your account....
Mon, 25 Nov, 2024 at 11:26 AM
Rent Collection
Does Rent Collection support personal and commercial properties?
Certainly, Rent Collection is designed to accommodate both personal and commercial properties. Should you be managing a commercial property, we kindly request that you contact us via phone. This will allow us to facilitate a brief verification process by asking...
Mon, 25 Nov, 2024 at 7:09 PM
Rent Collection
What is the maximum allowable rent via Rent Collection?
Rent amounts up to $7000 are accepted. For amounts above this threshold, please contact us via phone, email or on our chatbot. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Mon, 25 Nov, 2024 at 7:13 PM
Rent Collection
What is Rent Collection?
You can streamline your rental income and avoid the hassle of checks and late payments with our Rent Collection tool. It works similar to a Pre-Authorized Debit system, it’s free for the first 3 tenants! You can schedule the start...
Mon, 25 Nov, 2024 at 7:15 PM
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