Rent Collection FAQs

The list of supported banks continues to grow. However, if your bank isn’t included, the micro deposit process will fail. If you don’t see your bank listed below, you can simply log into your online banking to link your account....

Certainly, Rent Collection is designed to accommodate both personal and commercial properties. Should you be managing a commercial property, we kindly request that you contact us via phone. This will allow us to facilitate a brief verification process by asking...

Rent amounts up to $7000 are accepted. For amounts above this threshold, please contact us via phone, email or on our chatbot. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

You can streamline your rental income and avoid the hassle of checks and late payments with our Rent Collection tool. It works similar to a Pre-Authorized Debit system, it’s free for the first 3 tenants! You can schedule the start...

Currently, this is a feature that our system does not support. We can only collect monthly pre-authorized payments. We recommend collecting the security deposit/first and last month manually when signing the lease. Was this article helpful? Yes No Submit Cancel...

For our users’ and tenants’ financial security, our Risk Management team is required to verify bank information before we can activate rent collection accounts. We have introduced using micro-deposits to help verify banking information. After Submitting your bank account information...

Update Banking Information: Step 1: To update the banking information, please navigate to the tenant’s rent collection contract and select the option “View Contract”. Step 2: On the “Rent Details” page, click “Change” under “Rent Deposit Account”. Step 3: Next, you will be brought...

You can set up a new Rent Collection contract by following the steps below: Step 1: The first step is to log into your profile and navigate to “Rent Collection”. Step 2: Select “New Rent Collection” in the right corner. Step 3: You...

To view the Rent Collection date of deposit: Please login to your SingleKey account. Navigate to Rent Collection at the top toolbar. Under the tenant’s rent collection transaction history, you would be able to view the “Estimate Date of Deposit”...

Rent Collection only occurs and processes during Business Days as per banking standards. Holidays and Weekends do not fall into business days. If rent is to be deposited and a weekend or holiday comes up, the rent will deposit the...