Tenant Portal

Questions about Tenant Portal? See some of our most popular answers below!

Tenant Portal
How do I access my Walnut policy?
You can access your coverage details, billing information and more about your Tenant Coverage by logging into your SingleKey account. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Mon, 24 Mar, 2025 at 9:27 AM
Tenant Portal
Am I eligible for a refund if I no longer want my Walnut coverage?
The Tenant Coverage product is non-refundable. If you decide you no longer wish to be covered, you can cancel your coverage by logging in to your SingleKey account and cancelling your policy from the Account Settings page. You will continue...
Mon, 24 Mar, 2025 at 9:26 AM
Tenant Portal
Is there a deductible for Walnut coverage that I have to pay when I make a claim?
There is a deductible of $500 for each of the three content coverage tiers for Personal Property Coverage. All other coverages do not have a deductible. For all other claims, including Bodily Injury, Property Damage and Medical Payments, there is...
Mon, 24 Mar, 2025 at 9:23 AM
Tenant Portal
Is walnut tenant coverage available in my Province?
Coverage is currently available to all customers located in Ontario, Alberta, British Columbia, Manitoba and Nova Scotia. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Mon, 24 Mar, 2025 at 9:01 AM
Tenant Portal
How is SingleKey affiliated with Walnut?
SingleKey, Canada’s leading online rental application platform, has teamed up with Walnut, a leader in embedded insurance to offer renters an easy and reliable Tenant Coverage experience that protects your personal belongings and liability, giving you peace of mind throughout...
Mon, 24 Mar, 2025 at 8:59 AM
Tenant Portal
What is covered in Walnut Insurance?
Your Tenant Coverage provides the following benefits: Up to $1,000,000 in Bodily Injury Liability Up to $100,000 in Property Damage Liability Up to $10,000 in Medical Payments Up to $4,000 in Additional Living Expenses Up to $100,000 in Animal Liability...
Mon, 24 Mar, 2025 at 9:29 AM
Tenant Portal
What is Marketplace and how do I make use of it?
Explore the marketplace to save with SingleKey Exclusive Offers!  SingleKey Partners with TELUS – ON & QC  SingleKey Partners with TELUS – AB & BC Tenant Insurance Partnership with Duuo Move Mate – Everything you need for your move – in one...
Mon, 18 Nov, 2024 at 12:52 AM
Tenant Portal
What should I do if I’m having trouble creating my account to access the report?
If you are experiencing difficulties creating your account to access the report, please follow these steps:       1. Take a Screenshot: Capture a screenshot of the error message or page you are encountering. Contact Us for Assistance: Use...
Mon, 18 Nov, 2024 at 12:55 AM
Tenant Portal
Do I need to create an account to view my report?
Yes! You need to create an account to view your report. Creating an account is free and allows you to view and share your report with potential landlords and property managers. How to create an account {link}. Was this article...
Mon, 18 Nov, 2024 at 1:16 AM
Tenant Portal
What should I do if the information is incorrect?
If any information on your report is incorrect, please follow these steps to resolve the issue: Check Your Credit Report: Routinely review your credit report for accuracy, including personal details, credit accounts, collections, bankruptcies, and credit inquiries. Raise a Dispute...
Mon, 18 Nov, 2024 at 1:23 AM
Not finding what you need?

Our Customer Success Team is always available by live chat, email, and phone to help you.

Support hours are from 8 am to 7 pm EST on weekdays and 10 am to 2 pm EST on Saturdays (closed on Sundays and Holidays).