Understanding “No Credit Hit” on a Credit Report
A “No Credit Hit” on a credit report means that Equifax could not find a matching credit file for the tenant information provided. This situation can occur for several reasons, which we outline below to help you resolve it:
1. Information Mismatch
Ensure the tenant’s details are accurate and align with their government-issued ID (e.g., driver’s license). Any discrepancies can result in a “No Credit Hit.”
What You Can Do:
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Double-check the information submitted for accuracy.
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If you identify an error, email us at info@singlekey.com with:
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A copy of the tenant’s driver’s license.
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Corrected or updated information.
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Our team will review the application for discrepancies and guide you on the next steps.
2. Lack of Credit History
This issue often arises if the tenant:
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Is young and has not yet established credit.
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Is new to Canada and does not have a credit history with Equifax.
Next Steps:
If the applicant has no credit history, you may need to consider:
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Requesting additional supporting documents, such as proof of income or references.
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Using alternative methods to assess the applicant’s reliability.
If you have further questions or need assistance, please don’t hesitate to contact our team at info@singlekey.com.
