General Settings
Can I use Google Authentication to log in?
If you created your account using Google Authentication, you can continue using the “Log in with Google” option. If you prefer to use a password, you can change this within your “Account Settings”. Select the option “Login and Security” and...
Tue, 26 Nov, 2024 at 1:06 AM
General Settings
What can I view on my account settings?
Under your “Account Settings,” you can view the following information listed below: Your Profile Login & Security Report Preferences Team Rental Units Tenants Payment Information Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Mon, 18 Nov, 2024 at 2:09 AM
General Settings
How do I view a tenant’s information?
To update/ add Tenant’s, please follow the steps below: Step 1: Please navigate to “Account Settings” once you log in to your profile. Step 2: Select the option “Tenants” on the left pane. Step 3: You can add a new...
Mon, 18 Nov, 2024 at 2:05 AM
General Settings
How do I update an address/rental units?
To update/ add Rental Units, please follow the steps below: Step 1: Please navigate to “Account Settings” once you log in to your profile. Step 2: Select the option “Rental Units” on the left pane. Step 3: You can add...
Mon, 18 Nov, 2024 at 2:02 AM
General Settings
How do I add team members?
To add team members to your account, please follow the steps below: Step 1: Please navigate to “Account Settings” once you log in to your account. Step 2: Select the option “Team” on the left pane. Step 3: To add...
Mon, 18 Nov, 2024 at 1:32 AM
General Settings
How do I edit my report preferences?
You can customize your report preferences by following the steps below: Please navigate to “Account Settings” once you login to your profile. Select “Report Preferences” on the left pane. You can customize the preferences based on your requirements and save....
Mon, 18 Nov, 2024 at 1:56 AM
General Settings
Naborly user, why do I need to verify again.
Thank you for transitioning over to Singlekey. As a final step, we do require our customers to complete the verification process. Given we work with sensitive financial information, we require all users of SingleKey to undergo a verification and anti-fraud...
Mon, 18 Nov, 2024 at 2:15 AM
General Settings
Our Service Locations
SingleKey was established in 2017 in Toronto, Canada. Currently, we provide services all over Canada and the USA. We currently provide our Tenant Reports and Rent Guarantee Program for the USA. The Rent Collection Tool is currently unavailable. Feel free...
Tue, 26 Nov, 2024 at 1:13 AM
General Settings
I’m experiencing technical issues
If, for any reason, you’re experiencing a technical issue, please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy to assist...
Tue, 26 Nov, 2024 at 1:08 AM
General Settings
How do I view my receipts ?
You can view the receipts by following the steps mentioned below : Please navigate to the “Tenant Reports” page. Select the on “3 dots” on the right corner. Select the option “View Receipt” in the dropdown. You can choose to...
Mon, 18 Nov, 2024 at 1:41 AM
