Tenant Screening
Where can I add my promo code?
You can add the promo code at the “Payment Page” by clicking on “Apply a partner code”. Once you add the promo code, click on “Apply”. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Thu, 15 May, 2025 at 12:31 PM
Tenant Screening
How do I order Landlord and Employment References?
There are two ways to order a landlord and/or employment references. OPTION 1:  When ordering a report, you can add reference checks on the payment page. Look for the section labelled “Add ons”.  This is where you can select landlord and/or...
Thu, 15 May, 2025 at 3:50 PM
Tenant Screening
How do I add a guarantor on a lease agreement?
Understand the Role of a Guarantor A guarantor agrees to be financially responsible for the rent or any damages if the tenant fails to meet their obligations under the lease. Add a Guarantor Clause to the Lease Agreement You could...
Thu, 15 May, 2025 at 12:04 PM
Tenant Screening
Did You Know? Credit Bureaus Keep Track of Your Name Changes!
Credit bureaus track both your primary name and any AKAs (Also Known As) linked to your credit file. When a name change occurs—whether through marriage, divorce, or legal reasons—your new name becomes the primary, while previous names are stored as...
Thu, 13 Mar, 2025 at 3:41 PM
Tenant Screening
What do I do if my page is not loading?
We request you follow the steps to troubleshoot the issue: Ensure that you are using a desktop or laptop. For optimal performance, please use the Google Chrome desktop browser. Disable any virtual private network (VPN) that may be active. Clear...
Sun, 17 Nov, 2024 at 4:09 PM
Tenant Screening
Understanding the Roles of a Co-Signer and a Guarantor
Q: What is a co-signer? A: A co-signer is an individual who signs a tenancy agreement along with the tenant and agrees to be responsible for the tenant’s obligations. Additionally, a co-signer has the same rights to use the property...
Sun, 17 Nov, 2024 at 3:55 PM
Tenant Screening
What is the R-Code?
When the creditors and lenders send the information to the credit reporting agencies, each account comes with two identifiers, a number, and a letter. Here’s what they are and what they mean. Letters Stand for the Type of Account O-...
Sun, 17 Nov, 2024 at 6:13 PM
Tenant Screening
What is a credit report dispute?
A credit report dispute occurs when you request Equifax or TransUnion to investigate any information on your credit report that appears inaccurate or incorrect. It’s important to routinely check your credit report for accuracy, including personal details, credit accounts, collections,...
Sun, 17 Nov, 2024 at 6:58 PM
Tenant Screening
International credit check Delay
In most instances, you can expect your International Credit Check to be generated within 30 seconds. For reports that originate from Australia, the Philippines, and Mexico, processing times may occasionally take a few hours.  Was this article helpful? Yes No...
Sun, 17 Nov, 2024 at 6:31 PM
Tenant Screening
Does using my International credit history impact my International credit score?
If an applicant searches for their international credit history with the countries listed below, it would result in a “hard pull”, which may impact the home credit score. Kenya Mexico Nigeria Philippines  Was this article helpful? Yes No Submit Cancel...
Sun, 17 Nov, 2024 at 6:53 PM
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